Related rights and interests of the game service "Grail Tale" (hereinafter referred to as the game), please register to use this game Before serving, read the following regulations in detail.
In addition, as the terms here may change at any time, in order to protect the rights and interests of consumers, please check regularly!
When a consumer registers a game account and executes the game program, it means that he accepts all the provisions and terms of this service contract. If you do not want to accept this service contract, you should click Cancel and please leave the game immediately. If this service contract or game management rules announce changes, when consumers continue to use this game service, it means that consumers accept the changes to this contract.Article 1. Validity and scope of consent
The consumer understands that once the consumer executes the game program, it means that the consumer has reviewed and understood all the terms of this contract for more than three days, and is willing to fully abide by the game management regulations and rules related to this contract and the game service.
For game service applications, if the consumer is an incapacitated person (such as a minor under the age of seven), his/her legal representative should replace it; if it is a person with restricted capacity (seven years old but under 20 years old) ), with the consent of the legal representative.
Business operators shall clearly indicate in Chinese on the homepage, game login page or purchase page of this game website. If the consumer is a person with restricted capacity or incapacity, in addition to complying with the provisions of paragraph 2 of this article, it shall be used for consumption The legal agent of the player can only use the game service after reading, understanding and agreeing to all the contents of these terms. The same applies when these terms are changed.
In order to promote the physical and mental development of children and adolescents and protect their related rights and interests, consumers understand that this game "Grail Tale" belongs to the "twelve-year-old tutoring class" under the classification standard of "Game Software Classification Management Measures". Once the consumer registers the game account and executes the game program, it is presumed that the consumer has met the age requirements of relevant laws and regulations for the use of this level of service.Article 2. The scope of application of the contract
Business operators provide consumers with "Grail Tale" game services and other related services (hereinafter referred to as this service). The rights and obligations of both consumers and business operators regarding this service are stipulated in accordance with the terms of this contract.Article 3. Contents of the contract
The following are regarded as part of this contract, and have the same effect as the terms of this contract:
1. The advertising or publicity content of this game service by the business operator.
2. The fee rate table and game management rules and regulations of the billing system game.
If there are doubts about the content of the contract in the preceding paragraph, it shall be interpreted in favor of consumers.Article 4. Definition of terms
The terms of this contract are defined as follows:
1. Game service: refers to a network server set up by a consumer through a business operator through an Internet connection, so that the consumer can connect with a large number of other unspecified people at the same time. Game software.
2. Game website: refers to a website established by a business operator to provide this game service.
3. Game management rules: refers to the relevant rules set by the business operator, specifically for the regulation of the way the game is played, the code of conduct for members and other related rules.
4. Game history: refers to the record of the process of the consumer's use of the game service by the computer system from the time the consumer logs into the game to the time the game logs out.
5. Stored value: refers to the amount or balance paid by consumers to the business operator in advance.
6. Plug-in program: refers to a program that is not provided by the business operator for the purpose of influencing or changing the operation, operation, and conduct of the business operator's game service.
7. Virtual items: refer to items acquired by consumers through game programs, including but not limited to virtual currency purchased by consumers with stored value, free provided by business operators, or acquired by consumers during in-game activities Items or similar items that are conducive to the progress of the game.
8. Game package: refers to the software with main and sub-programs, and can fully execute all the functions of the game service.
9. Downloading related software: refers to the act of downloading game packages from the Internet.
10. Necessary cost: refers to the cost paid by the business operator to perform this contract or the cost paid to a third party.Article 5: Stored value of game points
In order to allow consumers to appreciate the essence and fun of this game, and to purchase virtual items after understanding their own consumer needs, consumers should fully review the game content before they can store their holdings within seven days of starting the game Game accounts, including but not limited to the purchase of any virtual items, functional props or decorative props, etc. Consumers who purchase game points, monthly cards, activation codes, or related product packages of the business operator after the card is opened and used, it means that they have confirmed the consumption of various services provided by the business operator, and the service points have been deposited in the game account. Consumers will not be able to transfer to a third party.Article 6 Service Scope
The services provided in this contract are used by consumers to download and access game applications through personal computers, mobile devices or other methods and log in to play the game through an Internet connection. content. However, this does not include consumers applying for Internet access services from Internet access service providers and providing various hardware equipment required for Internet access.Article 7, Game Login
Consumers who apply to use this game service should log in their personal information that matches their identity documents on the game website or according to game needs. If the personal information registered by the consumer is wrong or has been changed, it should be corrected immediately.
If the consumer has not provided correct personal information or the original information provided is not true and has not been updated, the business operator may suspend the service (including but not limited to the suspension of the consumer's use of the game) before the consumer provides the real information or updates the information. Services and provision of game history query services). However, this does not apply to consumers who can prove that they are parties to the contract by means other than personal data.
The consumer can notify the business operator of the termination of this contract by email or in writing within seven days after starting the game, and the consumer does not need to explain the reason and bear any expenses. After the contract is terminated, the consumer has to request a refund from the business operator for the unused paid purchase points.
If the person with restricted capacity does not have the consent of the legal agent or the incapacitated person does not have the legal agent pay for the purchase of points on behalf of the legal agent, and the legal agent claims a refund, the legal agent shall prepare the supporting documents and submit an application. After confirmation by the business operator, the unused game fees will be refunded to consumers.Article 8. Billing standards
The charging calculation method of this game service is:
Free system, but some paid items are also provided for purchase.
This game service (for example: game mall, online store, etc.) provides points, goods or other services (for example: virtual currency or treasures, advanced props, etc.) that need to be purchased by consumers at an additional cost. Business operators should The announcement on the homepage of the website, game login page or purchase page contains the payment method and product information.
When the fee rate is adjusted, the business operator should make an announcement on the game website, the game is in progress, the game login page or the purchase page 30 days before the effective date of the scheduled adjustment; The registered communication information informs consumers.
If the rate is adjusted, the new rate shall be calculated and collected from the effective date of the adjustment; if the new rate is higher than the old rate, the consumer has purchased and used or logged in to the game website before the effective date of the new rate Stored value points or game fees should still be charged at the rate.Article 9. Information to be included in this game service
Business operators should specify the following items on the homepage of the game official website, the game login page or the purchase page, and the game package package:
1. In accordance with the game software classification management regulations, indicate the game classification level and the prohibited or suitable age group.
2. The minimum hardware and software requirements for this game.
3. Free or paid information for those who provide security devices.
4. There is an opportunity to pay to purchase a prize-winning product or event, the content of the event, awards, and the information about the prize-winning, and it should record "This is an opportunity to win a prize. Consumers buying or participating in the event does not mean that they can get a specific product" and other reminders.Article 10. Use of account and password
After the consumer completes the registration process, the business operator provides a set of account numbers and passwords; the set of account numbers and passwords are only for consumers. Consumers are not allowed to transfer or lend the account number and password to a third party. If any dispute arises, the consumer shall be responsible for it.
The password in the preceding paragraph may be changed in accordance with the modification mechanism provided by the business operator. Enterprise operators (including customer service staff and game administrators) will never ask consumers for their passwords. Consumers are fully responsible for the custody of the game account and password they hold. If the account and password are illegally used by others due to improper custody, this is a situation attributable to the consumer and the consumer is also responsible for it.
The business operator shall keep the consumer's account number and the electromagnetic records attached to the account within 30 days after the termination of the contract.
If this clause is not terminated for reasons attributable to the consumer, the consumer has the right to continue to use the account and the electromagnetic records attached to the account after the renewal within the period mentioned in the preceding paragraph.
If the consumer fails to apply for renewal 30 days after the expiration of the contract, the business operator may delete the account and all the data attached to the account, except as otherwise provided by laws and regulations.Article 11: Notification and handling of illegal use of account numbers and passwords
If one of the parties discovers that a third party has illegally used the consumer's account, or the use safety has been abnormally damaged, it shall immediately notify the other party. After verifying and confirming the foregoing circumstances, the business operator may suspend the use of the account or password of the group, notify consumers by email or other means to change the new password, immediately restrict the third party's right to use the game service, and The relevant handling methods are disclosed in the game management rules.
The business operator shall immediately notify the third party mentioned in the preceding paragraph by way of announcements on the game website, text messages, game notifications, e-mails, push broadcasts, or other methods from the moment when the right to use the game service is temporarily restricted. If the third party does not provide an explanation within seven days of receiving the notice, the business operator shall directly reply to the consumer the electromagnetic record improperly transferred. After the reply, the restriction on the third party is lifted; but the business operator has provided free security devices (for example: anti-theft card, phone lock, etc.) but the consumer does not use it or has other reasons attributable to the consumer, the business operator Must not be liable for recovery or compensation.
When the third party in Paragraph 1 disagrees with the handling in the preceding Paragraph by the business operator, the consumer may follow the procedure for reporting the case and deal with it through judicial channels.
When a business operator restricts the right of use by consumers or third parties in accordance with the first paragraph, the business operator shall not charge consumers or third parties during the restricted period of use.
Consumers shall bear all legal responsibilities in the event that a false report causes damage to the rights of the business operator or a third party.Article 12. Personal data
Regarding the protection of personal data, it shall be handled in accordance with relevant laws and regulations.
Except in accordance with the law or the requirements of relevant competent authorities, without the consent of consumers, business operators shall not arbitrarily sell, exchange, rent or disclose consumers' names, addresses, e-mail addresses, and other legally protected personal information.
Business operators may use consumers' personal information to provide consumers with other services within the scope of fulfilling the purpose of the contract.
The consumer agrees that the business operator may compile membership statistics based on the consumer's personal data. If the statistical information does not involve revealing the consumer's personal identity, the consumer agrees and allows the business operator to use it for any lawful and public use.
When the following situations occur, business operators may disclose consumers' personal information or game history in accordance with the law:
1. In response to laws and regulations and the requirements of relevant competent authorities.
2. To protect the property and rights of business operators.
3. To protect the personal safety of business operators or members of the public in an emergency.
4. The game history related to a third person, which has been reviewed by the third person to the business operator.Article 13. Electromagnetic records
All electromagnetic records of this game service belong to the business operator, and the business operator shall maintain the completeness of the electromagnetic records related to consumers.
Consumers have the right to use and control the electromagnetic records mentioned in the preceding paragraph, but do not include the transfer and profit behavior outside the scope of the game service.
In order to protect the rights and interests of consumers, please do not purchase virtual currency, props, virtual items, monthly credit cards or gifts through any form of purchase channels authorized by non-business operators (including but not limited to trading platforms and game item dealers). Business operators will not do any handling and after-sales service for their derivative problems and disputes.Article 14. Information Disclosure
Business operators should provide relevant information about the game on the game website and update it regularly.
The business operator's internal information on the scoring method of this service, the drop of non-paid items or the acquisition of virtual items (currency) is the business operator's internal information, and consumers have no right to request game companies to provide or disclose.
All data and data during the game service, including but not limited to characters, equipment, items, monster abilities or similar information, are designed by the business operator. If the game is to be played fairly, the business operator can appropriately adjust these parameters, and Make an announcement.Article 15. Connection quality
When business operators plan to suspend part or all of the game services in advance to maintain the system and hardware and software related to the game service, they should make an announcement on the game website homepage, game login page, or purchase page seven days in advance, but due to temporary Those who are sexual, urgency, or causes that are not attributable to the business operator are not limited to this.
If consumers cannot use this game service online due to reasons attributable to the business operator, the business operator should immediately correct or repair it. For game fees or in-game products deducted during the period when consumers are unable to use this game service, business operators shall return the game fees or products deducted by consumers, and provide other reasonable compensation if they cannot be returned.Article 16. Responsibilities of business operators and consumers
The business operator shall be responsible for the provision of this service in accordance with the provisions of this contract, and maintain its own computer system to comply with the security that can be reasonably expected by the current technological or professional standards.
When the computer system or electromagnetic record is damaged, or the computer system operates abnormally, the business operator shall respond as soon as possible after taking reasonable measures.
When the business operator violates the preceding two regulations or the game program loopholes cause damage to the consumer's in-game data, he shall be liable for damages based on the consumer's damage, but the business operator can prove that he is not at fault , May reduce its liability for compensation.
In the event of a situation referred to in item 2 of the business operator's computer system, the business operator shall not charge consumers until it has been repaired and is operating normally.
Business operators may not assist in handling disputes between consumers and third parties arising from sharing accounts and entrusting others to pay for points.Article 17. Game Management Rules
In order to regulate the way the game is played, business operators should establish reasonable and fair game management rules, and consumers should abide by the game management rules announced by the business operators.
Changes to the game management rules shall be made in accordance with the procedures in Article 18.
Game management rules have one of the following circumstances, the provisions are invalid:
1. Violation of the provisions of this contract.
2. Depriving or restricting consumers' contractual rights. However, it is not limited to those that are dealt with by the business operator in accordance with the provisions of Article 19.Article 19: Handling of violations of game management rules
Except as otherwise provided in this contract, if there are facts that prove that consumers violate the game management rules in this game, the business operator should notify the consumers in the game website announcement or the game login page and notify the consumers based on the communication data logged in by the consumers.
The consumer violated the game management rules for the first time, and the improvement was not improved upon notification by the business operator. The business operator may restrict the consumer's right to use the game in accordance with the game management rules and the severity of the circumstances. If the consumer violates the game management rules again for the same reason, the business operator shall immediately restrict the consumer's right to play the game in accordance with the game management rules.
The right of business operators to stop consumers from playing games in accordance with the rules of game management shall not exceed seven days at a time.Article 20, the right to appeal
Consumers who are dissatisfied with the connection quality, game management, fee billing, and other related service quality provided by the business operator, or dissatisfied with the handling of the business operator in accordance with the game management rules, may within seven days from the day after receiving the notice To the service center of the business operator or submit a complaint by email or in writing, the business operator shall reply to the handling result within 15 days after receiving the complaint.
Business operators should specify the service hotline, customer service complaint mailbox and other relevant contact information on the game website or game management rules. The business operator shall clearly determine the 24-hour complaint channel.
Consumers reporting that third parties use plug-ins or other complaints that affect the fairness of the game shall be handled in accordance with the first paragraph.Article 21. Modification of the contract
When the business operator modifies this contract, it shall make an announcement on the homepage of the game website, the game login page or the purchase page, and notify the consumers through the communication method retained by the consumers.
If the business operator fails to make announcements and notifications in accordance with the preceding paragraph, the changes to the contract shall be invalid.
Consumers within 15 days after the arrival of the first notice:
1. If the consumer does not express objections, the business operator will continue to provide the game service in accordance with the content of the contract change.
2. Consumers who express their objections shall be dealt with in the manner in which the consumers terminate this contract.Article 22 Termination of the contract and refund
Consumers may notify the business operator to terminate this contract at any time.
If the consumer does not log in to use the game service within one year, the business operator may notify the consumer to log in within 15 days. If the consumer still does not log in to use the game within 15 days, the business operator may terminate this contract.
If the consumer has one of the following major circumstances, the business operator shall immediately terminate this contract after notifying the consumer through the communication method retained by the consumer:
1. Use any system or tool to maliciously attack or destroy the computer system of the business operator.
2. Use plug-in programs, virus programs, game program loopholes or other violations of game normal settings or play the game fairly and reasonably.
3. Purchasing points or in-game goods by means of impersonation, fraud or other hypocrisy.
4. Refund without proper reason: refers to the refund after purchasing and obtaining in-game points or virtual items.
5. Consumers simply transfer, agree to sell or trade any account number or electromagnetic record.
6. The game management rules have been violated for more than three times for the same reason, and the improvement has not been improved after being notified in accordance with Article 19, Paragraph 2.
7. Any illegal act found by judicial organs. When the business operator makes an error in the facts identified in the preceding paragraph or is unable to provide evidence, the business operator shall be liable for damages caused by the termination of the contract by the consumer.
Upon termination of the contract, the business operator shall, within 30 days after deducting the necessary costs, return the unused game points or fees to the consumer by cash, credit card, money order or registered check sent to the consumer for the unused paid purchase Points or game fees, or the aforementioned points or fees shall be handled in a manner agreed by both parties. Consumers know that they have purchased and consumed virtual items (currency) and have no right to request a refund from the game company.Article 23. Suspension of operations
If the contract is terminated due to the business operator stopping the operation of this game service, an announcement shall be made on the official website homepage, game login page or purchase page 30 days before the termination; if the consumer has logged in to the communication data when registering an account, it will be consumed The communication data retained by the person informs the consumer.
If the business operator fails to make an announcement and notify during the period mentioned in the preceding paragraph, in addition to refunding consumers' unused paid purchase points or game fees and not deducting necessary costs, they shall also provide consumers with other reasonable compensation.Article 24. Service
Regarding the notice of all matters in this contract, the consumer agrees that the business operator can be served by the communication data retained by the consumer.
Consumers should ensure the correctness of the addresses or e-mails stored in the business operators. If there is any change in the communication materials mentioned in the preceding paragraph, consumers should immediately notify the business operators. If the notification of the change is delayed or the notification cannot be reached or refused due to other reasons, when the notification from the business operator is issued, it is presumed that it has been served legally.
If the business operator is unable to deliver the goods due to the intention or negligence of the consumer, the business operator shall not be liable for any damages caused by the consumer's failure to deliver the goods.Article 25. Intellectual property rights
This game software, manuals and all related peripheral products are protected by copyright law, and the graphics and texts may not be copied, reproduced or modified in any way in part or in whole without the permission of the business operator. Consumers are not allowed to use this game to make any peripheral products without the prior written consent of the business operator.
Consumers shall not use any method to provide business (or hosting) services, intermediary services, or intercept, simulate or redirect them. These prohibited methods include, but are not limited to, setting up a private server, reverse engineering, modifying the game, or adding new components, or using a certain tool program to provide the game management (or host) service.Article 26. Governing Law
Due to all disputes involved in this contract, the two parties agree that the Shilin District Court of Taiwan shall be the court of first instance jurisdiction, but Article 47 of the Consumer Protection Law or Article 28 Paragraph 2 and 4 of the Civil Procedure Law shall not be excluded. Article 136-9 stipulates the application of the court of jurisdiction for small claims.